The RMA form below can be found on our homepage under the menu item "Returns - Complaints" or via the link below this article.
This form can be completed digitally or in writing.
1. number of the e-mail traffic with the company sentiotec / Harvia
You will find this in the subject line of your e-mails.
Example: #19268
2. data of the consumer
3. data of the dealer
4. data of the device
Some of these can be found on the rating plate
5. accessories
6. use
7. description of the fault:
Questions that are relevant for processing:
Does the appliance beep or flash?
Have tests been carried out by an electrician?
How long did the appliance run without faults?
What damage can you find on the appliance?
8. documents:
Purchase invoice (mandatory for warranty claims)
Connection / damage diagrams
Electrician's invoice (mandatory for warranty claim)
9. signature for confirmation
10. internal note of the company sentiotec:
Recording date and number
You can find this form under the following link:
https://www.sentiotec.com/de/serviceundsupport/ruecksendungreklamation